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E
E.B.
Participant
March 30, 2020
Question

DVD software

  • March 30, 2020
  • 4 replies
  • 402 views

 

I have purchased the DVD version of Adobe Photoshop Elements 20 for my new MacBook Pro, which I would like to use for my creative work without internet.

To my astonishment, I am unable to use the program, because it would not install properly without an internet connection.

I bought this program as a DVD, I could have bought it on the internet, if I had an internet connection.

I have to ask you, why do you sell software on DVD, when one can't use it without an internet connection? In the past I was able to buy software programs such as this for my computer without any internet connection.

Now I bought a basic software program costing almost $100, but I cannot use it directly. Is this a new seller trick?

 

This topic has been closed for replies.

4 replies

assause
Community Expert
assauseCommunity Expert
Community Expert
March 31, 2020

Adobe products have been providing Internet-based authentication for 15 years above.
In today now, many operating systems and applications, not just Adobe products, cannot be installed or updated without the Internet.
This is the same for Mac and macOS.
Use of the Internet is sometimes required for maintenance.

Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
March 31, 2020

Moved to the Photoshop Elements forum, from the Photoshop forum.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
March 31, 2020

Photoshop elements 2020 only requires you to connect to the internet one time only to sign in (activate)

after that you never need an internet connection. However, some of the features do require an internet connection to download additional content not included when installed such as graphics, frames, etc.

 

Adobe did this to keep the intial download size smaller even though you would think they could just include all this extra stuff on a dvd, adobe doesn't for whatever reason.

mglush
Community Expert
mglushCommunity Expert
Community Expert
March 31, 2020

Hi! 

We, here in the forums answering questions, are volunteers. We do not work directly for Adobe. I would suggest contacting Customer Support to talk to a Representative to discuss the issue you are having and they will be hapy to help you with the best solution.

Best regards,

Michelle

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