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Nicole Burony
Participant
November 3, 2019
Question

Editor won't open

  • November 3, 2019
  • 3 replies
  • 3059 views

I just recently updated my mac to most recent version and I am now unable to open photoshop elements editor.  I have tried uninstalling/reinstalling.  Can someone help me how I might fix this?

This topic has been closed for replies.

3 replies

Medha_Sharma
Adobe Employee
Medha_Sharma
Adobe Employee
November 4, 2019

Hello,

 

Could you please try the steps mentioned here? Feel free to reach out to me if you need any assistance.

 

Thanks,

Medha

N
Nicole BuronyAuthor
Participant
November 4, 2019

Hi, I tried the above solution but think I am having problems.  My Terminal gave me an error message: (I blocked out the last 7 digits of the serial hoping for privacy.  Do you any any further suggestions?  I think I was SO close.  I tried it more than once, and the first time I even got asked for a password, but then it came back file not found.  I'd appreciate any further help you can provide me.

Last login: Mon Nov  4 17:18:18 on ttys000

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

Nicoles-iMac:~ nicoleburony$ Sudo<Path to Prtk tool>\adobe_prtk --tool=Serialize --serial=1057469298640XXXXXXX --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss

-bash: Path: No such file or directory

Nicoles-iMac:~ nicoleburony$ Nite1234

-bash: Nite1234: command not found

Nicoles-iMac:~ nicoleburony$ 

Medha_Sharma
Adobe Employee
Medha_Sharma
Adobe Employee
November 5, 2019

Hi Nicole,

 

You're almost there! Please make one small change in the command that you're using. In the terminal, please write sudo followed by a space and then drag and drop the executable adobe_prtk file. Doing so will automatically populate the terminal with the path where the executable is located. The final command should look like this (Here /Users/labuser/Desktop/adobe_prtk is the path to the executable file). Also, the number in Red color needs to be replaced with your serial number.

sudo /Users/labuser/Desktop/adobe_prtk --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss 

Please let me know if you have any further questions, I shall be happy to assist you.

 

Thanks,

Medha

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 3, 2019

PSE 2019 is not compatible with Catalina.

Either roll back your operating system or do as Phinny suggested and upgrade to PSE 2020.

P
Phinny
Legend
November 3, 2019

Did you "update" your Mac or install the most recent "upgrade" (Catalina).  Also need to know which version of Photoshop Elements you're having trouble with. 

    N
    Nicole BuronyAuthor
    Participant
    November 3, 2019

    Yes, I believe I updated my Mac to Catalina.  I am using PE 19.  I love this app and hoping i'll still be able to use it.  I've tried so many things but can't seem to make it load.  It spins for a bit, but then does nothing/stalls

    P
    Phinny
    Legend
    November 3, 2019

    As I understand it, PSE 2019's 32 bit installer is not campatible with 64 bit Catalina and likewise with any/all other 32 bit applications you currently use.  You'll need to upgrade to PSE 2020 to continue using the app.  It's always advisable to read up on Mac OS X releases before installing them.  

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