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element 2021

New Here ,
Feb 05, 2022 Feb 05, 2022

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element 2021 crashing every time i try to print i have window 11 , i unistall and the problem still there 

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Crash or freeze

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correct answers 1 Correct answer

Community Expert , Feb 05, 2022 Feb 05, 2022

At what point in the process does the program crash?

 

Did you perform a fresh installation of Elements after upgrading your computer to Windows 11?  Or is this a clean install of Windows 11?

Have you reinstalled your Printer software after upgrading to Windows 11?

 

When you uninstalled Elements, did you also delete the preferences files?  If not, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Are you having the sa

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Community Expert ,
Feb 05, 2022 Feb 05, 2022

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At what point in the process does the program crash?

 

Did you perform a fresh installation of Elements after upgrading your computer to Windows 11?  Or is this a clean install of Windows 11?

Have you reinstalled your Printer software after upgrading to Windows 11?

 

When you uninstalled Elements, did you also delete the preferences files?  If not, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Are you having the same problem printing from the Organizer and the Editor?

 

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New Here ,
Feb 05, 2022 Feb 05, 2022

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thank you so much, that was the problem.i had to reset the file

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