• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

element 2021

New Here ,
Feb 05, 2022 Feb 05, 2022

Copy link to clipboard

Copied

element 2021 crashing every time i try to print i have window 11 , i unistall and the problem still there 

TOPICS
Crash or freeze

Views

81

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 05, 2022 Feb 05, 2022

At what point in the process does the program crash?

 

Did you perform a fresh installation of Elements after upgrading your computer to Windows 11?  Or is this a clean install of Windows 11?

Have you reinstalled your Printer software after upgrading to Windows 11?

 

When you uninstalled Elements, did you also delete the preferences files?  If not, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Are you having the sa

...

Votes

Translate

Translate
Community Expert ,
Feb 05, 2022 Feb 05, 2022

Copy link to clipboard

Copied

At what point in the process does the program crash?

 

Did you perform a fresh installation of Elements after upgrading your computer to Windows 11?  Or is this a clean install of Windows 11?

Have you reinstalled your Printer software after upgrading to Windows 11?

 

When you uninstalled Elements, did you also delete the preferences files?  If not, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Are you having the same problem printing from the Organizer and the Editor?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 05, 2022 Feb 05, 2022

Copy link to clipboard

Copied

LATEST

thank you so much, that was the problem.i had to reset the file

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines