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bettyh33231646
bettyh33231646
Participant
December 29, 2016
Question

element 9 won't recognize printer

  • December 29, 2016
  • 1 reply
  • 401 views

I got a new computer with windows 10 and elements 9 will no longer print.it says "before you can perform printer-related

tasks such as page setup or printing you need to install a printer". I also updated my printer driver

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 29, 2016

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    If the above doesn't work, it may be that your old program is not fully compatible with Win10

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