elements 10 [Unable to open Canon G9X Raw files]

[rob_mcc1]

Hi,

I have recently brought a canon G9x and have elements 10 but are unable to open the raw files.

I downloaded the DNG converter but when I opened a file that contained CR2 files it didn't recognise them and said that there were no compatible files found?

Cheers Rob

[MichelBParis]

rob.mcc  wrote

Hi,

I have recently brought a canon G9x and have elements 10 but are unable to open the raw files.

I downloaded the DNG converter but when I opened a file that contained CR2 files it didn't recognise them and said that there were no compatible files found?

Cheers Rob

See:

Cameras supported by Camera Raw

The G9X Mark II requires DNG converter 9.9 (the latest is 9.10)

Is your DNG converter version at least 9.9 ?

[rob_mcc1]

I have tried that but it requires OS X 10.10 and mine is 10.9.5.

I have tried to update but 10.10 does not appear to be available?

[Jeff Arola · Accepted solution]

Do you have the G9X Mark II or the earlier G9X model?

Did you try installing the 9.10 dng converter to see if it works?

Is your mac able to upgrade to macOS Sierra 10.12?

macOS - How to Upgrade - Apple

If you have the older Canon G9X, then you can use the 9.6.1 dng converter and that should work on your 10.9.5 OS X

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.6.1

how to use the adobe dng converter

Camera Raw: How to use Adobe DNG Converter - YouTube

With the dng converter one just points to the Source folder, not to the actual files inside.