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davidm99985157
davidm99985157
Participant
May 23, 2019
Answered

Elements 11 keeps crashing on Windows 7

  • May 23, 2019
  • 3 replies
  • 530 views

I have had this version installed on my laptop for several months now without issue.  I am running Windows 7 with PSE 11.  When I attempt to run the program, it sometimes crashes right away, sometimes the organizer looks like it is running, but I can't do anything and then it crashes.

It was running fine last week, I took my computer to work (no web access) and it worked fine for several days until Tuesday when the problem appeared.  I brought it home this morning, thinking maybe it needed web access for some stupid reason.  No difference.

I uninstalled, then rebooted and re-installed and the problem is still there.  I don't believe that anything has changed with my computer settings.

I can't upgrade to a newer version due to hardware issues on the computer I am running, and cant afford to upgrade the computer.

Help?

    This topic has been closed for replies.
    Correct answer Peru Bob

    Try resetting the Preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    3 replies

    davidm99985157
    davidm99985157Author
    Participant
    May 24, 2019

    I did find this from the PSE Organizer folder...

    0 Elements Organizer 11.0.0.0 Log (5) started 2019-05-23 20:47:16.930

           0 (+   0) Windows OS Version as reported by Qt: 0x90

           0 (+   0) Desktop Resolution: 1366 x 768 Depth: 32

           0 (+   0) Begin AMT Library calls

        1653 (+1653) End AMT Library calls

        3666 (+2013) BEGIN PtAppPreferences -> load()...

        4180 (+ 514) PtAppPreferences -> load() :: PSE installed only

        4180 (+   0) END PtAppPreferences -> load()

        4430 (+ 250) Primary Font: Myriad Web Pro

        4446 (+  16) Loading Bitmaps...

        8689 (+4243) Loading Components...

        8720 (+  31) Initializing BIB Host...

        8829 (+ 109) Initializing Bravo Components...

        8829 (+   0) Initializing ACE

        8907 (+  78) Initializing color settings

       10530 (+1623) Monitor color profile: sRGB IEC61966-2.1

       10530 (+   0) Initializing XMP

       10592 (+  62) Initializing Plug-in Host...

       10795 (+ 203) Initializing Photoshop Adapter...

       10826 (+  31) Initializing AS Host...

       10966 (+ 140) Initializing Plug-ins...

       18657 (+7691) BEGIN -> pse_util::add_mime_types

       18735 (+  78) END -> pse_util::add_mime_types

       18735 (+   0) BEGIN PtComponentLoad->InitializeAdvancedComponents()...

       18735 (+   0) Plug-ins found:

       18735 (+   0)   C:\Program Files\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)

       18735 (+   0)   C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 11\File Formats\Camera Raw.8bi (Camera Raw)

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

       18735 (+   0)   Plug-Ins\File Formats\Pixar.8BI (Pixar)

       18735 (+   0)   Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)

       18735 (+   0) File format plug-ins:

       18735 (+   0)   Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw)

       18735 (+   0)   PNG (R: png)

       18735 (+   0)   CompuServe GIF (R: gif)

       18735 (+   0)   BMP (R: bmp rle dib)

       18735 (+   0)   Pixar (R: pxr)

       18735 (+   0) Initializing AGM

       19312 (+ 577) Initializing CoolType

       19890 (+ 578) END PtComponentLoad->InitializeAdvancedComponents()

       19999 (+ 109) System:

       20061 (+  62)   System Architecture: Intel CPU Family:6 Model:7 Stepping:10 with MMX, SSE Integer, SSE FP

       20077 (+   0) Driver versions:

       20077 (+   0)   Microsoft DirectX Version: 9.0

       20077 (+   0) Support application versions:

       20077 (+   0)   Adobe Acrobat Reader Version: Not installed

       20077 (+   0)   Adobe Acrobat Version: Not installed

       20155 (+  78) Initializing OLS

       22183 (+2028) Cleaning up old email attachments

       22261 (+  78) Initializing Controller...

       22261 (+   0) Initializing Platform...

       22261 (+   0) Initializing Threads...

       22370 (+ 109) Initializing Model...

       22370 (+   0) Begin Open Amoc Database

       27783 (+5413) End Open Amoc Database

       27908 (+ 125) Initializing Main Interface...

       31995 (+4087) Main window visible

       32463 (+ 468) Finished UI init.

       34866 (+2403) reloadNavigatorAndView() initializing for a new Search

       38797 (+3931) async request for 1892689 at index 1

       38812 (+  15) async request for 1892709 at index 2

       39224 (+ 412) App is now visible and ready for input...

      200770 (+161546) Begin PtContentbgThread() construction

      200771 (+   1) End PtContentbgThread() construction

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    May 23, 2019

    Try resetting the Preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    davidm89060392
    davidm89060392
    Participant
    May 24, 2019

    That hasnt worked for me.  havent rolled back the video driver

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    May 23, 2019

    Any clues in the Windows Event Viewer?

    What Is the Windows Event Viewer, and How Can I Use It?

    Errors, red flags, system messages, unusual behaviour.

    davidm89060392
    davidm89060392
    Participant
    May 24, 2019

    I'm not sure what I'm looking for.  i found a few disk errors from the driver.

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