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smazzuca05
smazzuca05
Participant
March 2, 2018
Question

Elements 11 says issues

  • March 2, 2018
  • 3 replies
  • 211 views

Hi. Have Elements 11. About 2 weeks ago it started "acting up". It would connect to my phone (iphone7+) but would say it can't find thumbnails. After several attempts is would work. Today I is still taking a while to connect to device and get thumbnails.. but now it says can't get the pictures and to make sure the phone is connected and charged bla bla bla.. then quits. Any idea what the problem could be? I am running windows 10. Thanks in advance for any assistance.

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    3 replies

    smazzuca05
    smazzuca05Author
    Participant
    March 7, 2018

    So I bought elements 18 and still not working. here's what't happening..

    So it's recognizing the pictures on my phone.. but when I try to get media this comes up...

    And elements closes.

    Any further suggestions?

    smazzuca05
    smazzuca05Author
    Participant
    March 3, 2018

    So solution would be to buy new Elements?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 2, 2018

    Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

    Two ideas that MAY work to install and/or run old programs in Windows 10

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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