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Participant
November 5, 2016
Question

Elements 11

  • November 5, 2016
  • 1 reply
  • 335 views

Good day

I have bought Elements 11 from my app store on my mac about two years ago. When I try to save my work the program freezes and I then need to force quite my program. I have read on google that the people with similar problems got the change to download the product directly from your site.

Can you help me?

Schalk

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    November 5, 2016
    Participant
    January 2, 2017

    the problem is that it needs a product key and since apple handles all the licensing, there is no key. I need a new key

    Peru Bob
    Community Expert
    Community Expert
    January 2, 2017

    schalkb29377577 wrote:

    the problem is that it needs a product key and since apple handles all the licensing, there is no key. I need a new key

    In that case, you will have to contact Apple.