denisem73232761

Participant

Question

Elements 11

Forum|Forum|9 years ago
February 12, 2017
3 replies
414 views

I am trying to download Elements 11 as I have a new hard disk. I keep getting message Unable to create folder c:/ program files/pse11/data.cab

error code 0. Any advise appreciated

This topic has been closed for replies.

Adobe Employee

Hi,

Please see:

Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

and

Troubleshoot installation exit codes

Please get back in case the issue isn't still resolved.

Thanks,

Arshla

denisem73232761Author

Participant

Hi Arshla

I have removed everything relating to Photoshop from my laptop and have started again. I have downloaded /elements 11 this goes into the download file on my pc as PhotoshopElements11_WWEFDJ(2) When I click on this it is put into the documents file.

If I then try to open it just gives me a list of the file names and nothing else.

I have downloaded this before with no problems so I do not know what to do now. I have a new hard drive in the laptop could this be causing the problem.

Regards

Denise

Adobe Employee

Hi Denise,

If I then try to open it just gives me a list of the file names and nothing else.

In this list of file names, can you find out setup.exe ?

You need to run (double click) this exe in order to install the application.

Hoping this to be helpful.

Thanks,

Arshla

denisem73232761Author

Participant

Windows 7 and yes to Administrator account

Community Expert

Community Expert

Which version of Windows, and are you using an Administrator account?