Skip to main content
D
defaultppm24lujx0at
Participant
April 9, 2021
Answered

Elements 12 problem

  • April 9, 2021
  • 1 reply
  • 373 views

My Elements 12 has stopped passing instructions to my printers whether by wireless or usb cable - a message appears on screen 'Photoshop cannot print this document'

I have uninstalled and reinstalled the Photohop Elements to no avail.

My two printers are otherwise functioning normally.

 

 

 

 

 

 

 

 

This topic has been closed for replies.
Correct answer hatstead

In Editor, reset preferences to default. Go to Edit<preferences>General and click on Reset Preferences on Next Launch. Do this, close the program and reboot the computer.

If you don't find this option in PSEv.12, follow these instructions instead:

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. 

 

1 reply

hatstead
hatsteadCorrect answer
Inspiring
April 9, 2021

In Editor, reset preferences to default. Go to Edit<preferences>General and click on Reset Preferences on Next Launch. Do this, close the program and reboot the computer.

If you don't find this option in PSEv.12, follow these instructions instead:

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. 

 

    D
    defaultppm24lujx0atAuthor
    Participant
    April 10, 2021
    Success - many thanks
      hatstead
      hatstead
      Inspiring
      April 10, 2021

      You are welcome. Glad to help.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices