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johnb8007545
johnb8007545
Participating Frequently
February 24, 2017
Question

Elements 13 Editor has stopped working.ed

  • February 24, 2017
  • 1 reply
  • 1310 views

I was forced to buy a new PC and transfer files and programs, I down loaded Elements 13 from Adobe internet using my purchased Serial number as before, however the Editor will not work nor the Organizer.  Anyone with a solution? I tried to uninstall and then reinstall... no success!

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    February 27, 2017

    Hi John,

    We sincerely apologize for the inconvenience you've faced.

    Request you to please post the screenshot of the error message, if you get any while launching.

    This would help us better understand the problem and provide it's resolution.

    Thanks,

    Arshla

    johnb8007545
    johnb8007545Author
    Participating Frequently
    February 27, 2017

    Hi Arshia,

    Please see below as requested,

    Kind Regards

    John

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    February 28, 2017

    Anwesha

    Hi, thanks for your recommendation, I faithfully downloaded and Installed Visual C++ as per link, then I reinstalled Elements 13, then Restarted the PC, finally attempted Elements 13 and again the same error message occurred.

    No luck unfortunately, for your assistance

    Kind regards

    John


    John,

    It would be helpful if you can attach the crash logs here. The detailed steps on how to get those logs are available at : Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    After seeing those logs, we can guide you through next round of steps.

    Thanks,

    Anwesha

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