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johnm21666808
johnm21666808
Participating Frequently
August 15, 2017
Question

Elements 13, Google Maps Not Displaying in Places View

  • August 15, 2017
  • 25 replies
  • 18584 views

Used to work fine, but not now.  Places display but no map behind them.  Reinstalled software did not solve the problem.  I'm running the 64 bit version on a laptop with 16GB ram, don't suspect that is the problem.  Any ideas out there?

This topic has been closed for replies.

25 replies

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gerd80685903
gerd80685903
New Participant
August 19, 2017

I have exactly the same problem, no map is visible! I have PSE 14 on a PC running Win 10 home -1703 and PSE 11 on a laptop running Win 8.1, both don't show the map. Some time ago the map view worked well. Seems like the connection to Google maps has changed somehow.

Hope this bug can be fixed very soon!

wolfm3565949
wolfm3565949
New Participant
August 20, 2017

I have the same Problem.

Is this Problem solved?

karl heinzh99337679
karl heinzh99337679
New Participant
August 18, 2017

i have the same Problem with PSE14.1 under Windows10 build 1703:

Google Maps are not visible in the places-display.

B
Bearded Oneder
New Participant
August 18, 2017

Elements v13.0.0.0. Windows 7, 64 bit. Same problem here. I can see the pin, but it's on a grey only background. Google Maps appears with no problems if accessed via a browser (Chrome). There's plenty of memory on the System Info dialogue (12.1 of 15.9GB)

Makes placing those photos a bit hit and miss...

S
sweepling
Inspiring
August 17, 2017

Further to my post above, this refers to PSE 14 on the PC; I have opened PSE Organiser on my laptop and exactly the same thing happens as happens on the PC: no Map when trying to add a location.  The build of both copies of PSE14 is 14.1 (20151206.m.83730).

I am now wondering if Update to 14.1 has corrupted the mapping.

Perhaps Adobe could have a look at this?  Is it just me, or is it global.

A
Community Manager
Anwesha Dev ChaudharyCommunity Manager
Community Manager
August 16, 2017

Hi John,

Thanks for raising this issue.

We are looking into this problem and will soon get back to you with an update.

Thanks,

Anwesha

S
sweepling
Inspiring
August 23, 2017

Dear Adobe,

Please provide an update.  Surely you have enough people reporting the same glitch to let us know what is going on.  Even if you gave us an easy way to step back to PSE14 from 14.1  (or PSE13 for those on 13) without any loss of data or functionality, but silence does Adobe no credit at all.  Please comment.

Grateful; best regards.

A
Community Manager
Anwesha Dev ChaudharyCommunity Manager
Community Manager
August 24, 2017

Hi All,


We are sorry for the inconvenience.

We are aware of this issue and are working on possible solutions . For more details, please see Map does not load in Elements Organizer 11, 12, 13, and 14

Thanks,

Anwesha

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