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jamess84033990
jamess84033990
Participant
September 27, 2021
Question

Elements 13 stopped working on Windows 10 PC

  • September 27, 2021
  • 1 reply
  • 358 views

Elements 13 has stopped working on this Windows 10 machine.  It was working fine, and no big changes to the environment are taking place except the normal Windows 10 updates.  Now, Elements 13 will not initialize.  I get the initiallization screen, and that screen proceeds as far as "scanning for plug-ins", then the screen disappears and that's it.  No error messages.  Nothing.  I've tried uninstalling and then reinstalling the software from my original load files, and the result is the same.  Is there any solution to this?

Thanks, JS

This topic has been closed for replies.

1 reply

D
Doug655624
Participant
September 29, 2021

Same issue. Also uninstalled then reinstalled program with no change. Click on the shortcut, the init screen shows, then nothing. No Photoshop. Even tried to run as administrator. No change. Sure hope someone can help us with this.

jamess84033990
jamess84033990Author
Participant
September 30, 2021

Hi Doug:  I got a reply from Adobe on my issue, (you should be able to read it I think), and they said the problem was caused by that version not being supported any longer, and they recommended an upgrade.  I asked the cost, and also asked why I should fork out again for an upgrade when the same thing will happen a few years down the road.  The indicated that the new upgrade comes with a lifetime warranty that will prevent the upgrade from becoming technically obsolete.  Something to consider.  Hope this helps you.  Regards, JamesS

D
Doug655624
Participant
October 1, 2021

That may be the only solution. Thanks

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