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jeffreyf5450624
jeffreyf5450624
Participating Frequently
November 16, 2016
Question

Elements 15 costco purchase

  • November 16, 2016
  • 2 replies
  • 1834 views

I bought this program at costco.  It will load but will not run on My windows 10 HP desk top.

when I try to start the program it says it has encountered a problem and does not start the program.

I also down loaded the program direct from Adobe and it also does not work.  Does this program work on windows 10 ?

    This topic has been closed for replies.

    2 replies

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    November 17, 2016

    Please check if you have LavaSoft Ad Aware installed on your machine.

    If yes, please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements .

    Let us know if the problem still persists.

    Thanks,
    Anwesha

    99jon
    99jon
    Legend
    November 16, 2016

    It is sometimes necessary to re-install Microsoft components. But don’t uninstall try a repair.

    Hold down the Windows key while Pressing X

    Choose Control Panel >>Programs >> Uninstall a program

    Highlight Microsoft Visual C++ Redistributable 2015 and click change on the menu bar. Then choose repair. You may have to repair both X64 and X86 versions.

    Then try re-launching PSE15.

    jeffreyf5450624
    jeffreyf5450624Author
    Participating Frequently
    November 16, 2016

    I tried what You said and the program still gets the A problem caused the program to stop working correctly.

    Thank You for trying to help.

    jeffreyf5450624
    jeffreyf5450624Author
    Participating Frequently
    November 17, 2016

    Report Id: f0083a3d-3ae4-4424-9735-3d89b5869b08

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2016-11-17T13:55:35.915944500Z" />

        <EventRecordID>5538</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Vicki-HP</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Adobe Photoshop Elements 15.0.exe</Data>

        <Data>15.0.0.0</Data>

        <Data>57cd43a1</Data>

        <Data>unknown</Data>

        <Data>0.0.0.0</Data>

        <Data>00000000</Data>

        <Data>c0000095</Data>

        <Data>00000246ac46bcd2</Data>

        <Data>2ecc</Data>

        <Data>01d240da44a424bb</Data>

        <Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data>

        <Data>unknown</Data>

        <Data>f0083a3d-3ae4-4424-9735-3d89b5869b08</Data>

        <Data>

        </Data>


    I hope this is what You wanted to see.

    I also deleted My elements 14 program thing it could be a conflict.

    I have never had this much of a problem with a elements program.

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