Elements 15 costco purchase

[jeffreyf5450624]

I bought this program at costco.  It will load but will not run on My windows 10 HP desk top.

when I try to start the program it says it has encountered a problem and does not start the program.

I also down loaded the program direct from Adobe and it also does not work.  Does this program work on windows 10 ?

[99jon]

It is sometimes necessary to re-install Microsoft components. But don’t uninstall try a repair.

Hold down the Windows key while Pressing X

Choose Control Panel >>Programs >> Uninstall a program

Highlight Microsoft Visual C++ Redistributable 2015 and click change on the menu bar. Then choose repair. You may have to repair both X64 and X86 versions.

Then try re-launching PSE15.

[jeffreyf5450624]

I tried what You said and the program still gets the A problem caused the program to stop working correctly.

Thank You for trying to help.

[99jon]

Start an on-line chat with an Adobe agent.

Contact Customer Care

[jeffreyf5450624]

I do not have web companion or lava software on the computer.  The error I get is event ID 1  Adobe setup can not be found.

[99jon]

Can you look for errors in Windows Event Viewer. Take a screen grab and add kit to yoir reply so that we can establish the faulting module and file path.

Click the link below for instructions:

Photoshop Elements Editor Help | How to Find Crash Logs on Windows

[jeffreyf5450624]

Report Id: f0083a3d-3ae4-4424-9735-3d89b5869b08

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-11-17T13:55:35.915944500Z" />

    <EventRecordID>5538</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Vicki-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Photoshop Elements 15.0.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd43a1</Data>

    <Data>unknown</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>c0000095</Data>

    <Data>00000246ac46bcd2</Data>

    <Data>2ecc</Data>

    <Data>01d240da44a424bb</Data>

    <Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data>

    <Data>unknown</Data>

    <Data>f0083a3d-3ae4-4424-9735-3d89b5869b08</Data>

    <Data>

    </Data>

[jeffreyf5450624]

I hope this is what You wanted to see.

I also deleted My elements 14 program thing it could be a conflict.

I have never had this much of a problem with a elements program.

[99jon]

I can,t see anything? After clicking reply and typing your response did you click on the picture icon to add a jpeg or PNG image?

[jeffreyf5450624]

I could not make it a jpg so I copied and pasted the log to My reply.  I see it on My end.  I will try the jpg again

[jeffreyf5450624]

well I did the screen shot took it to paint and saved as a jpg.  I can not figure out how to post it in the reply.

[99jon]

OK don’t worry about the jpeg. Your copy & paste log now shows up. Can you try launching the Editor directly; bypassing the welcome screen.

Navigate to:

C:\Program Files\Adobe\Photoshop Elements 15

Inside the Photoshop Elements 15 folder find the application (see image) “PhotoshopElementsEditor” then try right-clicking the application and choose “Run as administrator”

Let us know if that launches the application. If it does you can right-click the icon on the task bar and select pin to taskbar.

[jeffreyf5450624]

Still not working.  Tried the new solution to bypass the welcome.

will return program to Costco.  ThankYou for helping Me.

no program is worth this grief

[Anwesha Dev Chaudhary]

Please check if you have LavaSoft Ad Aware installed on your machine.

If yes, please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements .

Let us know if the problem still persists.

Thanks,
Anwesha