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jccurd
jccurd
Participant
November 28, 2016
Question

Elements 15 install stuck at 76% on Dell laptop

  • November 28, 2016
  • 3 replies
  • 2007 views

I have seen another discussion reporting exactly the same issue but on a Lenovo machine. It is sadly unanswered.

I recently purchase Elements 15. I installed it first on my Dell desktop machine without a hitch. [Dell XPS 8300, Win 7 Home Premium service pack 1, 6Gb RAM, 64-bit]

On my Dell laptop the installation proceeds swimmingly up to 76%, "currently installing Microsoft Visual C++ 2015 Redistributable Pachage (x86)" and never progresses beyond that. I have tried a second time after a System  Restore to roll out the latest MS system Updates but exactly the same thing happens - stuck at 76%. [Dell Inspiron, Win 7 Home Premium Service Pack 1, 4Gb RAM, 64-bit.]

Given that precisely this is happening on another poor unfortunate's Lenovo machine, this is too much of a coincidence. Clearly there is an issue, most likely with the Visual C++ package, either getting it or installing it.

This topic has been closed for replies.

3 replies

stevend87816633
stevend87816633
Participant
January 10, 2017

Same problem. My copy is Elements 15 and Premier Elements 15. Both have the same problem. Can Adobe provide help??

99jon
99jon
Legend
January 11, 2017

You may need to go to the Microsoft site to get an update, but first try a repair from:

Windows Control Panel >> Uninstall or Change a Program

See this similar thread:

I have a problem in starting Elements 14 Photo Editor

A
Adobe Employee
arshla jindal
Adobe Employee
November 30, 2016

Hi John,

We regret the inconvenience you are facing.

There is a similar issue forum thread which can be helpful to you in resolving the issue as follows:

Problems installing Premiere Elements 13

Please try this out and mention if the issue still persists.

Thanks,

Arshla

jccurd
jccurdAuthor
Participant
November 28, 2016

PS:

Canceling the install does nothing either. I answer "yes" to "are you sure you want to cancel the install" and it continues to stare dumbly at me in the stuck install.

A
Anonymous
November 29, 2016

Same, MS Visual C++ stuck at 76% on HP

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