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jccurd
jccurd
Participant
November 28, 2016
Question

Elements 15 install stuck at 76% on Dell laptop

  • November 28, 2016
  • 3 replies
  • 2007 views

I have seen another discussion reporting exactly the same issue but on a Lenovo machine. It is sadly unanswered.

I recently purchase Elements 15. I installed it first on my Dell desktop machine without a hitch. [Dell XPS 8300, Win 7 Home Premium service pack 1, 6Gb RAM, 64-bit]

On my Dell laptop the installation proceeds swimmingly up to 76%, "currently installing Microsoft Visual C++ 2015 Redistributable Pachage (x86)" and never progresses beyond that. I have tried a second time after a System  Restore to roll out the latest MS system Updates but exactly the same thing happens - stuck at 76%. [Dell Inspiron, Win 7 Home Premium Service Pack 1, 4Gb RAM, 64-bit.]

Given that precisely this is happening on another poor unfortunate's Lenovo machine, this is too much of a coincidence. Clearly there is an issue, most likely with the Visual C++ package, either getting it or installing it.

This topic has been closed for replies.

3 replies

stevend87816633
stevend87816633
Participant
January 10, 2017

Same problem. My copy is Elements 15 and Premier Elements 15. Both have the same problem. Can Adobe provide help??

A
alanh97804461
Participant
March 22, 2017

Just bought the software for elements and premier 15 this afternoon and have been staring at it for the last two hours at 77% installed.

Obviously a Microsoft/Adobe problem which appears to have been around for years. You should fix it.

aksagarw
Adobe Employee
aksagarw
Adobe Employee
April 20, 2017

Hi John,

is your issue resolved ? This happens on windows 7 if installation is done while windows update is running in background , please open taskmanager and kill any update which is running then try installing PSE

A
Adobe Employee
arshla jindal
Adobe Employee
November 30, 2016

Hi John,

We regret the inconvenience you are facing.

There is a similar issue forum thread which can be helpful to you in resolving the issue as follows:

Problems installing Premiere Elements 13

Please try this out and mention if the issue still persists.

Thanks,

Arshla

jccurd
jccurdAuthor
Participant
November 28, 2016

PS:

Canceling the install does nothing either. I answer "yes" to "are you sure you want to cancel the install" and it continues to stare dumbly at me in the stuck install.

A
Anonymous
November 29, 2016

Same, MS Visual C++ stuck at 76% on HP

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