Elements 15 keeps crashing

[knieshag27708077]

I've contacted Adobe via chat 5 times now! I've lost 14 hours of work and the last tech just ended the chat without responding or solving my issue. I cannot afford to lose another minute and have the software crash.

[99jon]

Is this happening with editor or Organizer? If the problem is with the Editor application, try resetting the saved prefs. From the menu go to:

Edit >> Preferences >> General (windows)

Adobe Photoshop Elements Editor >> Preferences >> General (mac)

Click the button to reset the prefs settings on next launch.