Elements 15 Organizer crashes when importing photos

New Here ,
Aug 20, 2020 Aug 20, 2020

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I have spent a lot of time searching the forum for answers, but am super frustrated.

A little history:

  • Windows 10 user up-to-date
  • PSE 15 organizer

On Sunday, I used the organizer and had no issues. On Monday, I started an import of media from my card reader and left the room. Later, when I came back, it had crashed. However, as seen in Windows Explorer, it did import all the media from the card reader to my hard drive. Now, every time I try to open organizer, it tells me Files Ready for Import: New files have been downloaded from device(s) since last launch of Elements Organizer. Elements Organizer will now import these files into catelog. When finished do you want to show only the new files in Media Browser? I've tried both yes and no, the answer selection doesn't matter, because after an aswer is selected it goes like it will import and then crashes. There is a stop button on the import screen, but it crashes before I can even select it. 


Below is the event viewer.


Faulting application name: PhotoshopElementsOrganizer.exe, version:, time stamp: 0x57cd427e
Faulting module name: dvacore.dll, version:, time stamp: 0x535f7b2c
Exception code: 0xc0000005
Fault offset: 0x000000000003e292
Faulting process id: 0x31fc
Faulting application start time: 0x01d676af8c596f9a
Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\dvacore.dll
Report Id: d2c87c89-38d8-4936-99e3-46d19874c2b1
Faulting package full name:
Faulting package-relative application ID:


There is one video file in the batch. However, I can't skip the import screen. So currently the organizer is useful. I never had issues when I used PSE Elements 11 Organizer.

Crash or freeze , Import and export , Organizer , Problem or error







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