Elements 15 Organizer Freezes When Importing (OS X)

[Unusual_Muse]

I am running the latest version of Elements 15 Organizer on a clean install of OS X Sierra, on a late 2009 Macbook. I'm trying to do the 15-day trial of the software, but every time I try to import anything the application stops responding a few files into the import process. I'm simply importing photos from an external USB drive. I'm not sure what the problem is; some of the photos are NEF files and a few are CR2 files, but with both the OS and Elements being the latest versions, I can't imagine that's the problem. I'm almost through my trial period and I can't even get started! I can post the error log if that would be helpful (it's loooooong).

[arshla jindal]

Hi,

Apologies for the inconvenience.

Request you to please post the error logs for us to investigate this issue and provide you its resolution accordingly.

Thanks,

Arshla

[nee.rai27]

Hi,

Thanks for posting to Adobe forums.
There can be some issue with the USB port permissions . Please try connecting the USB drive to some other USB port in the computer & see if that works.
You can also try copying the photos from USB drive to the computer drive & then import into Elements Organizer.

Regards
Neeraj