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Unusual_Muse
Participant
May 5, 2017
Question

Elements 15 Organizer Freezes When Importing (OS X)

  • May 5, 2017
  • 2 replies
  • 278 views

I am running the latest version of Elements 15 Organizer on a clean install of OS X Sierra, on a late 2009 Macbook. I'm trying to do the 15-day trial of the software, but every time I try to import anything the application stops responding a few files into the import process. I'm simply importing photos from an external USB drive. I'm not sure what the problem is; some of the photos are NEF files and a few are CR2 files, but with both the OS and Elements being the latest versions, I can't imagine that's the problem. I'm almost through my trial period and I can't even get started! I can post the error log if that would be helpful (it's loooooong).

    This topic has been closed for replies.

    2 replies

    N
    nee.rai27
    Participating Frequently
    May 11, 2017

    Hi,

    Thanks for posting to Adobe forums.
    There can be some issue with the USB port permissions . Please try connecting the USB drive to some other USB port in the computer & see if that works.
    You can also try copying the photos from USB drive to the computer drive & then import into Elements Organizer.

    Regards
    Neeraj

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    May 8, 2017

    Hi,

    Apologies for the inconvenience.

    Request you to please post the error logs for us to investigate this issue and provide you its resolution accordingly.

    Thanks,

    Arshla

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