Elements 2018 not recognizing .jpg files

[nickb85689100]

I just upgraded to Elements 2018, now I cannot import files from card reader. Message is files already exist or are not supported. All files are .jpg

Any suggestions?

[Peru Bob]

Where are the jpeg files from?

Do they open in another program?

[nickb85689100]

They are from my Canon 7D Mark II camera. They open fine in Elements 11.

[Peru Bob]

Do they have the same file name as ones already imported?

Try importing to a different folder.