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davidc35390318
Participant
July 10, 2018
Question

Elements 2018 Update failure

  • July 10, 2018
  • 2 replies
  • 1197 views

Currently available "RAW" update for Photoshop Elements 2018 repeatedly fails & when error code is requested page says "page not available". OS is Windows 10 including all updates.@

    This topic has been closed for replies.

    2 replies

    S
    Shelter Cove
    Participant
    August 10, 2018

    I am having the same problem. I get the notice to update Camera Raw in PSE 2018. The process starts then I get a message it failed. I've tried to update about a dozen times and cannot complete the update. If I click on the Error Log link it just says file not found. I have version 9.12.0.784. Any assistance appreciated. Mary Ann

    .

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    November 20, 2018

    Hi David,

    The logs can be located at the below location:

    C:\Program Files (x86)\Common Files\Adobe\Installers

    On the mentioned location, there should be a file named as 'Install', could you please check for any errors logged in this file and share the details here?

    Regards,

    Vipin

    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    July 12, 2018

    Hi,

    Please let me know your current version of Camera raw.

    To check the current version of camera raw, please go to  Help -> About Plug-In ->Camera Raw.

    And please attach the screenshot of Update window and Error.

    Thanks,

    Rupali

    MichelBParis
    MichelBParis
    Legend
    July 12, 2018

    rupalia98692837  wrote

    Hi,

    Please let me know your current version of Camera raw.

    To check the current version of camera raw, please go to  Help -> About Plug-In ->Camera Raw.

    And please attach the screenshot of Update window and Error.

    Thanks,

    Rupali

    Rupali,

    Are you aware of the bug in PSE2018 for the Help >> About plug-in >> camera raw ?

    It appears randomly.

    The command makes you exit Elements totally.

    This has been noticed by several users. I just reproduced the bug.

    Workaround:

    Use 'Open in camera raw' for any jpeg.

    You can see the version from the 7th icon in the top menu (3 horizontal bars).

    After that, you can use the help << About plug-in without the error.

    Windows 10 (1803) version, PSE2018, ACR 10.2.

    D
    davidc35390318Author
    Participant
    July 17, 2018

    Thank you. The version is 9.12.0.784. I cannot take a screenshot .

    I'm sorry but I just can't get to the position mentioned in the workaround

    note.

    David.

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