louises34840450

Participant

Question

elements 2018

Forum|Forum|8 years ago
October 20, 2017
1 reply
399 views

Hi

I bought and downloaded elements 2018 on the 12th oct and for the first few days, it worked fine now when I try to open organizer or editor a window comes up saying elements has stopped working then it closes. I was on the phones yesterday but they never called me back in the hour time frame they gave me and today I have been on hold for about 45mins already. would appreciate any help thanks in advance.

This topic has been closed for replies.

Adobe Employee

Hi,

Apologies for the inconvenience you are facing.

Request you to please mention your OS and its version.

Thanks,

Arshla

louises34840450Author

Participant

Hi,

thankyou for your response

I am using windows 10 Home operating system 64bit, x64bit based processor

2017. I checked the requirements and there should be no issues.

On Mon, Oct 23, 2017 at 4:28 PM, arshla jindal <forums_noreply@adobe.com>

Adobe Employee

Thanks for this information.

We would require crash logs from your system to analyze the reason for crash.

Please follow the instructions at Photoshop Elements Editor Help | How to Find Crash Logs on Windows and provide us the logs.

Would be glad to assist you further.

Arshla