Elements 2019 scanning problems

Adobe Elements 2019 strange behavior when scanning photos.

After I installed Elements 2019 ( Swedish language), I got scanning problems.

After scanning 4-5 photos, Elements start to claim that file .JPG-file exists.

I switched to .TIFF, and could scan 4-5 photos before the same message came.

Same happened with .PNG. After 4-5 scanning, the same thing happened

And now both.TIFF and .PNG are “illegal” formats when scanning from Elements 2019.

What is wrong with Elements 2019

This topic has been closed for replies.

Adobe Employee

Hello,

Could you please post a screenshot of the error message? Also, please let us know your Operating System details.

Thanks,

Medha

Participant

Hi

Thank for answering me.

Here is W10-Norwegian Home-version and screenshot of error from Swedish version of Adobe:

Ragnar

Adobe Employee

Hello Ragnar,

Thanks for providing the requested details.

This message is received when the particular file/files are already present in the Elements Organizer. Could you please check if that's the case?

Thanks,

Medha

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