Elements 2020 no serial number

Question

I purchased Adobe Photoshop Elements 2020, I followed the bouncing ball, got a sign in and received a confermation email, all go so far. Downloaded Elements using my redemtion code, but no serial numer has been sent, and when I go to my account, there is no sign of my download??? Can anyone help, I have tried the text help but keeped getting past to another person three times.

Test Screen Name · Answer

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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