Elements 2020 will not play .wav files
I just today downloaded and installed Elements 2020 trial on a Windows 10 system, Version 1909, build 18363.476 (latest), and converted my several catalogs to 2020 without error. One of my projects (catalogs) makes extensive use of .wav files that are saved with photos taken by a camera that records audio, and I use these audio files to identify details of the photos. Photoshop Elements Organizer never had a problem playing these files in the past but now the files will not play. They do open what appears to be an Elements player and they do produce noise. .wav files are no problem anywhere else in this system. I did import a mp3 file and it played fine. I can find no information searching this forum or anywhere in Adobe or outside concerning problems playing .wav files. Help please, and thank you.
Update: I did some investigation of the problem this morning and found that only certain wav files fail to play properly. They are 8-bit, 8,000 Hz, mono. I have a second camera that records audio that I have used from time to time and the wav files from that one play correctly. Those wav files are 16-bit, 11,025 Hz, stereo.
I have found one item in the “Animate” forum titled “wav file not working” that leads me to believe that these problem wav files can be fixed with a wav editing program. But I have over a thousand of these unplayable wav files on one of my projects and a smaller number on another, so fixing them is not an option. If this problem cannot be fixed in Elements 2020, it is a show-stopper and I will have to kill the trial.
