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Elements 2023 cannot retrieve RAW (CR3) files from my Canon R6

New Here ,
Jan 20, 2023 Jan 20, 2023

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So, just had Elements 2023 installed on my Windows 10 PC. Just like Elements 2021, it tells me that

the RAW CR3 files are not in a format recognized by Elements.  Jpeg files can be retrieved without any problem.  Adobe support centre has looked at this a couple of times, and have yet to find a solution. Any ideas out there?

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Problem or error , Windows

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Community Expert , Jan 20, 2023 Jan 20, 2023

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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By default photoshop elements 2023 doesn't ship with the camera raw plugin, so in the photoshop elements 2023 editor you need to go to Help>Install Camera Raw.

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Tried that already. Didn't work. Just downloaded and installed Adobe Camera
Raw 12.4. And finished installing through help. Still not working.

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Checked what the ACR plugin version is under help. I'm actually at 14.4.

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Did you ever get a solution? I am having the same issue with my R6 Mk2 as well 😞 

 

Elements 2023 as well. 

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Do you have an EOS R6 or  EOS R6 Mark II?

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New Here ,
Jan 20, 2023 Jan 20, 2023

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EOS Mark 2

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

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New Here ,
Jan 21, 2023 Jan 21, 2023

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You are a STAR! Thank you. Too bad Adobe Support doesn't seem to know
this yet.
I have tried the process described but I am foiled at the last step.
Computer tells me
the program can't be deleted/replaced because it is in use. Which is untrue
as far as I
can see. But I'll figure it out.

Thanks again!

Jerry Bruch

[Personal information removed by moderator.]

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Participant ,
Feb 23, 2024 Feb 23, 2024

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Hello,

I have Elements 19.0.0.0 and I installed both of the raw installers (14.5 & 16.2) and neither works.  I still can't see an image on my CR3 files from my Canon Mark II.  Both installations ran flawlessly.  What am i missing?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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WSC33,

 

What operating system are you using?

 

Which specific Canon Mark II do you have?

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Participant ,
Feb 23, 2024 Feb 23, 2024

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Hey Jeff,

I have Windows 10, 32GB memory, tons of storage, Dell XPS computer.

My camera is a Canon EOS R6 Mark II Mirrorless Camera.

Thanks for your help.  I'm eager to move on with my new investment!

WSC33

 

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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Restarting your computer should stop any on going programs.

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