Elements 2023 cannot retrieve RAW (CR3) files from my Canon R6

Forum|Forum|3 years ago
January 21, 2023
4 replies
5911 views

So, just had Elements 2023 installed on my Windows 10 PC. Just like Elements 2021, it tells me that

the RAW CR3 files are not in a format recognized by Elements. Jpeg files can be retrieved without any problem. Adobe support centre has looked at this a couple of times, and have yet to find a solution. Any ideas out there?

Correct answer Jeff Arola

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

Jeff Arola

Community Expert

Restarting your computer should stop any on going programs.

Jeff Arola

Correct answer

Community Expert

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

W

WSC33

Inspiring

Hello,

I have Elements 19.0.0.0 and I installed both of the raw installers (14.5 & 16.2) and neither works. I still can't see an image on my CR3 files from my Canon Mark II. Both installations ran flawlessly. What am i missing?

W

WSC33

Inspiring

WSC33,

What operating system are you using?

Which specific Canon Mark II do you have?

Hey Jeff,

I have Windows 10, 32GB memory, tons of storage, Dell XPS computer.

My camera is a Canon EOS R6 Mark II Mirrorless Camera.

Thanks for your help. I'm eager to move on with my new investment!

WSC33

Jeff Arola

Community Expert

Do you have an EOS R6 or EOS R6 Mark II?

J

Jerry _BAuthor

Participating Frequently

EOS Mark 2

Jeff Arola

Community Expert

By default photoshop elements 2023 doesn't ship with the camera raw plugin, so in the photoshop elements 2023 editor you need to go to Help>Install Camera Raw.