Elements 2023 cannot retrieve RAW (CR3) files from my Canon R6

Forum|Forum|3 years ago
January 21, 2023
4 replies
5911 views

So, just had Elements 2023 installed on my Windows 10 PC. Just like Elements 2021, it tells me that

the RAW CR3 files are not in a format recognized by Elements. Jpeg files can be retrieved without any problem. Adobe support centre has looked at this a couple of times, and have yet to find a solution. Any ideas out there?

Correct answer Jeff Arola

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

Jeff Arola

Community Expert

Restarting your computer should stop any on going programs.

Jeff Arola

Correct answer

Community Expert

That would explain your trouble since the EOS R6 Mark II needs at least camera raw 15, which you can get and install by following the directions on this page:

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

J

Jerry _BAuthor

Participating Frequently

Hi Jeff, Maybe you'll be able to help with something new. Everytime I try PhotoMerge (exposure, Guided) Elements fails.

I'm using Elements 2023, version 21. Windows 10 desktop. Thought it might be a lack of computer memory. If I look at my Settings, it shows 551 GB free. Should be lots, right? But if I look under System Info in Photoshop, it shows only 2.4 GB free, so now I'm confused as to whether I have enough memory or not?

Jeff Arola

Community Expert

Jerry_B,

The System Info is listing the 2.4 gb of memory (ram) available to the Organizer.

Your second screenshot show how much space is used on your drive as well as the free space on your drive of 551 GB, which is different from the amount of Memory (Ram) your computer has.

As far as the PhotoMerge (exposure, Guided) goes, do you get any error message?

You could try quiting all other programs before trying PhotoMerge (exposure, Guided).

Jeff Arola

Community Expert

Do you have an EOS R6 or EOS R6 Mark II?

J

Jerry _BAuthor

Participating Frequently

EOS Mark 2

Jeff Arola

Community Expert

By default photoshop elements 2023 doesn't ship with the camera raw plugin, so in the photoshop elements 2023 editor you need to go to Help>Install Camera Raw.