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Elements 2023 organizer Keeps Crashing During Import

New Here ,
Dec 19, 2022 Dec 19, 2022

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Hello, I have tried everything!! Everytime i try to import the photos from my Win 10 PC it consumes all the memory and crashes. i have attached an error from event log, please help!!

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Crash or freeze , Performance , Problem or error

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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What are the specs of your computer?

How many files are you trying to import and by which method?

You may want to try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

 

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hi,

 

What is the format of the images you are importing? 

 

Thanks!

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