Elements 2023 organizer Keeps Crashing During Import

[shay2763678013c3]

Hello, I have tried everything!! Everytime i try to import the photos from my Win 10 PC it consumes all the memory and crashes. i have attached an error from event log, please help!!

[Greg_S.]

What are the specs of your computer?

How many files are you trying to import and by which method?

You may want to try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

[Somya_Agarwal]

Hi,

What is the format of the images you are importing? 

Thanks!