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Elements 2023 w/ Imac and Big Sur 11.7.1/ two issues found!

New Here ,
Oct 30, 2022 Oct 30, 2022

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Using the latest version 2023 with the above IOS. The Shadows and Hi-light function preview has to to be toggled twice for the preview (change) to appear. The REdo function does not work on my Wacom intuos Pro tablet express keys. The Redo express key works in other programs with no problems???? Any abody having similar bugs?

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Found how to program the Redo function to Wacom Express keys. Program Command-Y to one of the keys. Still having issues with Previews with Skin Tone and Shadow & Highlights. I have to reset the tools and restart Elements. A real pain that slows my work flow. 

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Adobe Employee ,
Dec 16, 2022 Dec 16, 2022

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Hi @Cantrax,

 

You should see the preview once the move the slider knob to the desired value. You can also try to hover over the slider labels (Lighten Shadows, Darken highlights, Midtone Contrast) till a hand cursor appears and then drag it as per your requirements to see the preview in real time. Hope this helps!

 

Regards,

Medha

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New Here ,
Dec 16, 2022 Dec 16, 2022

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Thank you for replying. When the problem occurs, nothing works unless I reset the preferences and quit the  program. It happens mainly with Shadows & Highlights and Skin Tone. I reloaded the program, went through permissions with on line support but the problem remains. Elements 2020 never had any of these issues. Very fraustrating and it interupts my work flow. I am on Mac Big Sur 11.7.2

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Adobe Employee ,
Dec 18, 2022 Dec 18, 2022

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Would it be possible for you to share a screen recording that captures this issue?

 

Regards,

Medha

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New Here ,
Dec 19, 2022 Dec 19, 2022

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Medha,

 
Thank you for the reply. 
 
I have done numerous screen shares with support and would be willing to do it again. There are two case numbers on my issue  26875751 and 26917642. I just updated to mac os 11.7.2 but the problem does still happen intermittently.

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Let me check with the support team for more details about your case. I will let you know if I need any input from you.

 

Regards,

Medha

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