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Elements Editor lässt sich nach einem Update wegen Fehlenden DLL nicht mehr starten.

Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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Nach dem heutigen Update von Photoshop Elements 2024 kann ich den Elements Editor nicht mehr starten. Gestern konnte ich mit ohne den Update normal arbeiten.

Es fehlt DLL. Habe Windows 10 Pro mit allen neuesten Updates

Ashampoo_Snap_Samstag, 6. April 2024_11h02m29s_001_.jpgAshampoo_Snap_Samstag, 6. April 2024_11h03m02s_002_.jpg

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Crash or freeze , Problem or error , Windows

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correct answers 1 Correct answer

Community Beginner , Apr 10, 2024 Apr 10, 2024

See this post here by Harry366 for a fix until Adobe issues an update. This installs the unpatched version of PE 24. I followed the procedure and can confirm that this fix works. Thank you everybody in the community for getting this info to us!

https://community.adobe.com/t5/photoshop-elements-discussions/pe-2024-editor-wont-open/td-p/14543447

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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It certainly looks similar to the message users were getting when Photoshop started requiring CPUs with SSE 4.2

here under Error at loading of ippCV library

https://helpx.adobe.com/de/photoshop/kb/known-issues.html

https://helpx.adobe.com/photoshop/kb/known-issues.html

 

How old is your computer?

 

 

 

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Community Beginner ,
Apr 07, 2024 Apr 07, 2024

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Tag  vor dem Update habe ich mit dem Editor gearbeitet. Dann kam die Meldung, dass Update heruntergeladen werden kann. Den habe ich durchgeführt. Elements Organizer konnte ich problemlos starten, beim Editor kam dan diese Fehlermeldung.

Was hat es mit dem Alter des Computers zu tun? 

Im übrigen habe ich die Version vor dem Update installiert und siehe da, es funktioniert wieder.

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Here's the info about the Photoshop Elements 2024 update (version 2024.2)

https://helpx.adobe.com/photoshop-elements/release-note/update.html

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Community Beginner ,
Apr 07, 2024 Apr 07, 2024

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Steht hier was brauchbares drin? Sehe es nicht.

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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Is the Photoshop Elements 2024 update (version 2024.2) what you had installed that brought on that error message?

 

If your computer is old enough, then the computers processor might not support the SSE 4.2 instruction set extension, which is what the error message most likely is for.

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Ich hab das selbe Problem. Anstatt zu sagen das der PC zu alt ist, solltet ihr sagen wie man das Programm wieder gestartet bekommt. Ging ja vorher am selben PC auch.

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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I was asking about the age of the computer to see if it's actually a problem with the computer not having

SSE 4.2 or a bug in the Photoshop Elements 2024 update (version 2024.2).

 

If you know the processor model you can search the internet for the specs.

 

Unfortunately, on Windows systems checking for SSE 4.2 support either requires an program like Photoshop Elements that lists SSE 4.2 under Help>System Info or a third party utility like CPU-Z.

 

Screenshot-(10).jpg

 

 

 

On the Mac side with Intel processors, a simple Terminal command lists the CPU info

sysctl machdep.cpu

 

 

You can fix it by reinstalling Photoshop Elements 2024 and then not letting it update to version 2024.2

In the Photoshop Elements editor you can go to Edit>Preferences>Application Updates and check Notify me when an update is available and check Enable "Remind me Later" for updates.

 

Screenshot-(8)a.jpg

 

 

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Bei mir ist das Problem nach dem Update aus Lightroom 6 Elements gestartet wird aber danach kein Bild zum Bearbeiten, dann erscheint nach ca. 1min. die Meldung:

McNewman_0-1712599919443.png

wenn nun OK anklickt, öffnet sich das Bild in Elements und kann beabereitet werden - VOR DEM UPDATE KEINE PROBLEME !!!!!

 

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Ich habe Elements 2024 neu installiert, da ich aber eine Download habe, wird leider die neuste Version installaliert. Also ist Elements 2024 zur Zeit kaum zugebrauchen (für 1 Bild bearbeitungszeit bis 5min). Ich kann es nicht verstehen wie man aus ein funktionierenden Version - eine mangelhafte Version erstellt.Und wenn die neue Version für einige (ältere) Rechner nicht mehr ausreicht - sollte man eine Warnung beim Update mitteilen oder muss bei Updatews auch einen neuen PC dazu kaufen ?  

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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I have exactly the same issue. After the most recent update of photoshop elements 2024 this message started popping up. The organizer still functions. Before this update PE 2024 editor worked just fine as well. My CPU is (intel i5-2500K) is SSE 4.2 comptabile so that shouldn't be the issue) I could uninstall and reinstall Photoshop elements once but then the update auto applied again => now an uninstall and reinstall doesn't work anymore.  (maybe the installer now immediately installs the updated version).  I see no information about new hardware requirements for the updated version anywhere.  I'm not that familiar with the Adobe eco system (one of my family members uses this software). I hope this is the right place to ask but where can we get some official help from Adobe (i'm having a very difficult time actually finding any contact information). I played around abit with different intel IPP dlls (the latest version but also both 2021.6 package versions I found using nuget) and dropping them in the installation directory of PE 2024. This all resulted in a dead end for now. This doesn't help anybody immediatly but at least you know others have the problem as well. Will keep on looking for solutions and give feedback if I end up finding one.

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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well a look at the official system requirements now for PE 2024 points to this

Windows

  • Intel 6th Generation or newer processor or AMD equivalent with SSE4.1 support

 

An i5-2500K certainly isn't 6th Gen. Maybe they just decided the actually enforce this now.  Is there a way to install the PE2024 version from before the update? (The download button only offers an "online" installer .exe which just downloads from inet)

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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Yes we are trying to find out from Adobe if they changed the system requirements for Photoshop Elements 2024, cause like you pointed out, the present system requirements only specify SSE 4.1

https://helpx.adobe.com/photoshop-elements/system-requirements.html

psesysreq.png

 

The error message coincides with SSE 4.2 support and not a Processor Generation requirement, but until Adobe

comments we don't really know.

 

It would also be good to contact Adobe support and let them know of the issue.

 contact Adobe Support.

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Der Adobe Support ist ein Witz, man klickt sich durch die Webseiten und landet immer wieder beim virtuellen Support der einen nicht versteht, tolle KI Welt. So einen Support für ein Weltunternehmen = Note: 6

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Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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My example for support by Adobe:

Contact us - get help from real people. ???

When you cliick on the button - the new window open:

Adobe "virtual" Assistent

Where is the REAL people ????

 

 

 

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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LATEST

See this post here by Harry366 for a fix until Adobe issues an update. This installs the unpatched version of PE 24. I followed the procedure and can confirm that this fix works. Thank you everybody in the community for getting this info to us!

https://community.adobe.com/t5/photoshop-elements-discussions/pe-2024-editor-wont-open/td-p/14543447

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