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richards40116472
richards40116472
Participating Frequently
June 18, 2019
Question

Elements Organizer 17 won't show full zoom photo on 27" iMac

  • June 18, 2019
  • 2 replies
  • 852 views

I have Element 17.0 running on Mac 10.13.6 on a 27" iMac Retina 2014.

When I double click an image in organiser to zoom it to a large size, I get a grey panel with a question mark in it and no photo. 

A photo does appear if I make the Organizer window some 60% of the full screen. It will work in full screen if I  have the file panel showing on the left of the screen but not if it is hidden.  I didn't have this issue with Elements 11.  Anyone have any ideas?

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    2 replies

    richards40116472
    richards40116472Author
    Participating Frequently
    June 20, 2019

    It looks like Adobe Elements isn’t compatible with Apple 5K Retina iMacs, and hasn’t been probably since Elements 11.  Being able to view a single photo from the Organizer is a key part of how I process my photos, so after many years and various versions, Adobe Elements is no longer for me.

    Akash Sharma
    Akash Sharma
    Legend
    June 18, 2019

    Hi Richards,

    That isn't a great user experience as Photoshop Elements 17 on Mac 10.13.6 as a question mark is showing up with no image when zoomed in to a larger size, we're sorry to hear about this. Let us help make it right.

    Could you please take a look at the last two suggestions pinned in this similar discussion here Re: Question mark instead of a photo  and let us know if that helps?

    Thanks,

    Akash

    richards40116472
    richards40116472Author
    Participating Frequently
    June 18, 2019

    Thanks for the reply Akash.

    I've tried both suggestions without a result.

    I don't have a problem viewing the thumbnails in Organizer as such, the problem is when I double click on a thumbnail to make it bigger, then I get the grey rectangle with a question mark.

    If the Organizer window is full screen on my iMac 27" retina display, the large zoomed photo view only works if the My Folders window is active on the left of the screen - presumably as this makes the space for the photo smaller. If I hide that panel, the photo space increases and the photo disappears.  If I then reduce the size of the Organizer window a little, the photo returns.  its as if the problem is that Organizer doesn't like a large space to show the zoomed thumbnail.  Elements Organizer 11 works perfectly well.

    richards40116472
    richards40116472Author
    Participating Frequently
    June 20, 2019

    And here again:

    How to View photos full screen in iMac

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