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georgk45946758
Participant
December 10, 2019
Answered

Elements Organizer 2019 hangs on the welcome scree / not starting

  • December 10, 2019
  • 3 replies
  • 890 views

Dear all

I have still again and again problem let to run Elements Organizer 2019. 

The SW is running on a WIN10 laptop with latest WIN10 Update version.

My Laptop has an dedicated Graficcard Quadro P1000 and Intel Onbaord UHD Graficcard.

I have several time Installed the Elements 2019,

If I deactivate the Dedic Graficcard P1000 and Install Elements and activate the dedicate graficcard P1000 then the Elements Organizer is running for a while. But now again I have the same problem an d the Organizer is not starting (hanging on Media Controller initialzing...), I have tried to decativate again the dec Graficcard but nothing happens.

I have also tried to set the --> Flag-Entry in „DS.ForceCPUOnly true false“, but also nothing happens.

 

Any Idea ??

I'm too annoyed that the software doesn't work properly because I spent a lot of money.

 

Thansk for any Feedback.

Best Regards Georg

This topic has been closed for replies.
Correct answer georgk45946758

Dear all

 

My Problem dindn't resolve, my solution was to buy the new Version Photoshop Elements 2020, which is now running well.

 

Br

Georg

3 replies

G
georgk45946758Author
Participant
December 10, 2019

Hi Jeff

I have tried several things and hav run the gpusniffer and have the following output:

 

C:\Program Files\Adobe\Elements 2019 Organizer>GPUSniffer.exe
GPUSniffer testing 126
--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: Quadro P1000/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 441.66 26.21.14.4166
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: Quadro P1000
Vendor: NVIDIA
Capability: 6.1
Driver: 10.2
Total Video Memory: 4096MB
* Not chosen because of kernel failure.
* Not chosen because of kernel failure.
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 6462MB
* Not chosen because of initialization failure.

 

Is this maybe the problem ?

I have also update toe NVIDA Driver to latest

also what I tried to select P1000 exclusive for Elements organizer.

 

Best Regards

Georg

G
georgk45946758AuthorCorrect answer
Participant
January 21, 2020

Dear all

 

My Problem dindn't resolve, my solution was to buy the new Version Photoshop Elements 2020, which is now running well.

 

Br

Georg

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 21, 2020

Ok. thank you for the update, Georg!

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 10, 2019

read below for some ideas... not about Elements, but may help
-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

G
georgk45946758Author
Participant
December 10, 2019

Hi John

 

Thanks for the Input I will have look into it.

 

Best regards

Georg

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 10, 2019

George, are you experiencing problems opening Photoshop Elements 2019 or Premiere Elements 2019?

G
georgk45946758Author
Participant
December 10, 2019

Hi Jeff, 

 

It's Photoshop Elements 2019 .

 

Best regards

Georg

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 10, 2019

Thanks, Georg. I will move this discussion to the Photoshop Elements forum.  The community in that forum may have additional steps, beyond the helpful steps offered by John below.

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