Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


elements organizer shows two copies of each photo from my iPhone when downloading

New Here ,
Nov 07, 2021 Nov 07, 2021

Copy link to clipboard

Copied

I'm using Photoshop Elements 19.0 on Windows 10 and an iPhone 7. 

I click Import from Camera and then Get Photos from Apple iPhone.  After a moment, it finishes scanning the photos on my phone and displays thumbnails in the Photo Downloader window.  For almost every photo on my phone, I see two copies in the downloader window -- same filename, same date, same size, same thumbnail.  

Why?  How do I fix this?  It is a huge pain to have to manually clean up the duplicates that Photoshop Elements is creating.

Thanks.

TOPICS
Import and export, Organizer, Problem or error, Windows

Views

70

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Nov 08, 2021 Nov 08, 2021
Yes, this can be a huge annoyance.  If you click on the Select Folders icon, a dialog with a folder tree of your iPhone should open.  Do you see two DCIM folders similar to those shown in my screenshot? If you expand both folders, you will probably see identical sub-folders.  (My screenshot shows only one of the folders expanded.)  If you uncheck one of the DCIM folder boxes and click the Browse button, the Photo Downloader should only display (and import) one of each photo.  As far as I am awar...

Likes

Translate

Translate
Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Yes, this can be a huge annoyance.  If you click on the Select Folders icon, a dialog with a folder tree of your iPhone should open.  Do you see two DCIM folders similar to those shown in my screenshot? If you expand both folders, you will probably see identical sub-folders.  (My screenshot shows only one of the folders expanded.)  If you uncheck one of the DCIM folder boxes and click the Browse button, the Photo Downloader should only display (and import) one of each photo.  As far as I am aware, you are the only other person besides me who has reported this issue.  I would appreciate you confirming that you are seeing the same duplicate folder tree as I am.  It will help me report the bug to Adobe.

 

Snap_2021.11.08_1h2m45s_004.png

 

BTW, to help clean up the duplicates, you may be able to do the following:

The duplicate photos probably have a suffix of -1.  You can do a search for file names in the Organizer by pressing Shift+Ctrl+K.  In the search box, type -1.  You can then select all of the found files and delete them with one command.  (If you sort by Import batch, this will help confirm that the search results are duplicates of the files you have just imported from the phone.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Thank you, Greg! 

That is exactly the problem I am also having.  When I select only one of the DCIM folders, then I get only one of each photo. Now, at least I can work around the problem until there's a fix.

 

Eric

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

LATEST

Hi Greg and @GatorEric ,

It's not a specific iPhone issue, the downloader also shows different locations for the DCIM subfolder on my S8 Android. I don't get imported duplicates; however that's probably because I have chosen alternative ways of getting the files:

- either by copying them to Dropbox and importing them from there (no risk of cable issues)

- for my wife's S7, she stores her pictures on Google Photo from where I download (no cable either)

- from Explorer download. Plugging the camera opens the S8 device as any external drive and I can select my import batch much faster than using the downloader. The downloader always tries to select and check all 6000 pictures in my DCIM folder! I am losing the ability of the downloader to automatically create date based subfolders in the target directory. So, I use the Explorer to select the most recent pictures and to copy them to a thumbstick or a card in a cardreader. I can 'get them' from camera and card reader which creates the correct destination subfolders with the right day as a subfolder name.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Thanks for confirming this issue.  I no longer feel so alone. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines