Skip to main content
dgatesca
dgatesca
Known Participant
July 10, 2017
Question

Elements Won't Start, Tells Me To Renew My Subscription

  • July 10, 2017
  • 1 reply
  • 313 views

I bought Photoshop Elements 15 about a month ago, and I've used it off and on with no problems. I also had a yearly Photoshop CC subscription that expired a few days ago. But now when I click on Elements to open, I get a notice that I need to go to the Subscription Manager to renew the Photoshop CC product. But I wasn't even clicking on Photoshop CC. And I own Elements, so any subscription, active or not, shouldn't even matter.

Also, I see that Adobe has been down a lot today. I don't know if that's related.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 10, 2017

    Hi,

    Sincere apologies for this inconvenience you're facing.

    Please try out the solution mentioned at this link : "Renew your subscription" message when you launch an Adobe Creative Cloud application .

    In case, you still face this issue, please reach out to our customer support group at following link:

    Contact Customer Care

    Please get back to me in case you've any further queries.

    Thanks,

    Arshla

    dgatesca
    dgatescaAuthor
    Known Participant
    July 10, 2017

    Thanks Arshla,

    That helped. I then had to re-license Elements as it was showing as a trial. But now it's fine.

    Thanks again.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices