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Email issues from Adobe Elements 12.0

Engaged ,
Dec 05, 2022 Dec 05, 2022

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New Windows 10 PC and a fresh install of Elements. Tried to Share an image from Organizer. Email Attachment or Photo Mail, give the same message: Sharing via Email using Adobe Email Service is no longer supported. I am directed to Edit preferences, Sharing to select a different email client.The issue is that the only client option is the Adobe Email Service.

What am I missing?

 

Bob

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How to , Problem or error

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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You're missing about 9 versions of Elements.  As you have found, the Adobe mail server that allowed you to send emails via the program is no longer in service.  And, as far as I can tell, the only other options would be to use Microsoft Outlook or Windows Live Mail as your email client. 

Snap_2022.12.05_20h48m54s_003.png

 

If you don't have either of those programs, then you can simply click and drag a photo from the Organizer grid to whatever email client you use, such as Windows Mail.  Or use the email client's attachment/insert dialog to navigate to the email you want to send.

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Engaged ,
Dec 06, 2022 Dec 06, 2022

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I suspected as much. It's actually for a friend amd with the new PC etc, the issue has come up. I have suggested he go ahead and upgrade or buy the latest version. Is 15 the latest now?

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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The latest version is Elements 2023 (which is the marketing name for version 21).

Tell your friend to expect some differences from version 12. 

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