Error 501 While Installing Photoshop Elements 2020

Report · Nov 20, 2020

Hello Everyone,

I am having trouble installing PSE 2020 on a brand new Win 10 Home 64 bit version 1909 computer.

I downloaded the installer from my Adobe account.

On the first 3 attempts the installer became stuck at various percentages of installation - 42%, 14%, 9%.

I did a Windows System Restore to just before the first attempt.

Subsequent attempts now result in "Error 501" saying Photoshop Elements cannot be installed now with no other details as to why.

I Googled Error 501 and it tells me that a resource that the installer needs to modify is currently used by another app and to check the PSE installation log file to see which app to close.

I cannot find the log file anywhere.

Can someone please advise where it is located?

Computer Details:

Win 10 Home 64 bit version 1909

CPU: Intel core i7 9th Gen

RAM: 16GB

Video card: NVIDIA GeForce RTX 2060 with 6GB dedicated video memory

PSE installation is onto a SSD.

Can anyone please advise on how to fix this installation issue?

Any help or suggestions much appreciated,

David

Report · Dec 17, 2020

Dear User,

You may try installing by following below listed steps :

1. Goto https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html

2. Scroll down to Adobe Photoshop Elements 2020.

3. Click on "Download 64-bit"

4. "PhotoshopElements_2020_LS30_win64_ESD.zip" file would be downloaded onto your system.

5. Unzip/Extract the file and move to the directory where you have unzipped it

6. Double-click on Set-up.exe.

7. Follow the on-screen instructions.

Hope this helps resolve your query.

Regards,

Divy Jain