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Error code 1 - Elements 2022 / Mac

janap91586980
New Here ,
Oct 10, 2021 Oct 10, 2021

 I always get error code 1 and the installation aborts. I have carried out all updates for my Mac. What else can I do?

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Mac , Problem or error
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replies 5 Replies 5
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VipinGupta Adobe Employee
Adobe Employee ,
Oct 10, 2021 Oct 10, 2021

Hi,

 

Could you please share your system configuration, on which you are facing this issue?

To get this, please click on the 'Apple Icon' on the top left corner -> 'About This Mac'.

 

Regards,

Vipin

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janap91586980
New Here ,
Oct 11, 2021 Oct 11, 2021
In Response To VipinGupta

Bildschirmfoto 2021-10-11 um 18.03.50.png

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VipinGupta Adobe Employee
Adobe Employee ,
Oct 12, 2021 Oct 12, 2021
In Response To janap91586980

Dear User,

 

The Recommended system for Mac is Intel machine and is currently not supported for M1 machine.

We are working on to support E2022 on Mac machine and will notify here once it is available.

 

You can refer to the system requirements here: https://helpx.adobe.com/in/photoshop-elements/system-requirements.html

 

Regards

Vipin

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violab18905025
New Here ,
Oct 15, 2021 Oct 15, 2021
In Response To janap91586980

I am having the same problem on my new iMac 2021 M1 computer. Hopefully this will be resolved soon.

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VipinGupta Adobe Employee
Adobe Employee ,
Oct 20, 2021 Oct 20, 2021
LATEST
In Response To violab18905025

Hi,

 

Please use the latest installer available here to install on M1 machines: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

Thanks,

Vipin

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