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Walter_H
Walter_H
Legend
Feb 13, 2020 11:22 AM UTC
Question

Error Code: 199 Trying To Reinstall PSE 2020

I'll try to make this problem description as brief as possible but still give details.

 

PSE 2020 was installed and running fine on my Windows 10 laptop PC. I think it had even gotten updated to version 2020.1 My laptop has an Intel i7-7700 CPU with an onboard Intel graphics GPU. It also has a discrete Nvidia GeForce GTX 1050 Ti GPU. I prefer to use the Nvidia GPU, so I had the onboard Intel GPU disabled in Device Manager and everything ran fine ... until a problem updating my Nvidia graphics driver caused a problem that re-enabled the Intel GPU. Even after I disabled the Intel GPU again PSE 2020 would only use the Intel GPU - it would NOT use the Nvidia GPU!

 

So, I uninstalled PSE 2020 thinking that when I reinstalled, it would correctly use the Nvidia GPU. Now, it will NOT reinstall. The install starts up fine and begins, then when it gets to 6% it stops with Error Code: 199. The "Get Help" link does not list Error Code 199. I've tried reinstalling numerous times and always get the same error.

 

What do I need to do to reinstall PSE 2020 onto my laptop??

 

Here are a few screenshots of my reinstall attempts.

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19 replies

stampajoe
Participant
Feb 7, 2022 12:05 AM UTC

I want to apologize for not checking my information before sending. 

The disk program is Photoshop Elements 2019 but I would imagine that should not be a problem (I think).

 

Sorry 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 7, 2022 1:27 AM UTC

after restarting your computer, if you see the same error, reset your preferences.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 9, 2020 7:45 PM UTC

@drlinda, are you saying you get the same error message?  Please let us know the history of Elements on your computer.  What prior versions have you had?  Have you uninstalled/reinstalled any of them?  Did you get the error message the first time you tried to install?  Please confirm what OS you are using.  And attach the log file mentioned earlier in this conversation/thread to your post.  (You may have to Edit your post, using the  . . . More button at the bottom of the post to attach the file. And you cannot attach a file if you are responding via email.)

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drlinda1952
Participant
Apr 9, 2020 9:35 PM UTC

windows 10, I10 i had 2019 on  my laptop it come with 199. when i tried it again 145

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drlinda1952
Participant
Apr 9, 2020 9:36 PM UTC

excuse me I7 prossor  when it gets finnished trying to install it opens 2019

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drlinda1952
Participant
Apr 9, 2020 4:22 PM UTC

did you every get your to install.

 

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drlinda1952
Participant
Apr 9, 2020 4:21 PM UTC

that is exactly what mine does. i have tried and tried to install mine it will not work.......

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    Walter_H
    Walter_HAuthor
    Legend
    Feb 14, 2020 4:57 PM UTC

    UPDATE: I was able to reinstall PSE 2019 which I had uninstalled after installing PSE 2020. After looking at some of the final entries in the Install.log file I think that the problem is remnants of PSE 2020 in the registry. I use Revo Uninstaller Pro which normally does a very thorough uninstall - I may have gotten distracted and answered wrong to the prompts about removing remnants.

     

    Anyway, 2019 is running great and this is only a laptop PC that I seldom use. My main PC is a Windows 10 desktop PC.

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    --Walter in Davie, FL
    Phinny
    Phinny
    Legend
    Feb 13, 2020 3:29 PM UTC

    Not sure if this will help or not, wchettel.  Just putting it out here for review in case you haven't seen it.   

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    Phinny
    Phinny
    Legend
    Feb 13, 2020 1:43 PM UTC

    To your question, What do I need to do to reinstall PSE 2020 onto my laptop??

    As stopgap measures go, maybe temporarily roll your Nvidia driver back to where it was before the trouble started, and/or restore Windows 10 to an earlier date until you can find out more.

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    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    Feb 13, 2020 12:00 PM UTC

    Could you please check the log file present at below location:

    1) C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log

     

    The above log will have more descreptive logs for the errors that have been encountered and will help for further investigation.

     

    Regards

    Vipin

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    Walter_H
    Walter_HAuthor
    Legend
    Feb 13, 2020 12:45 PM UTC

    Hello Vipin! I've opened the log file that you mention but it's no use to me! It does NOT list any corrective action to fix the problem. It may make sense to you, but not for me.

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    --Walter in Davie, FL
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