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A
andreww39889270
Participant
November 28, 2017
Question

Error when printing since last Windows update. "Error: Can not find product"

  • November 28, 2017
  • 1 reply
  • 613 views

My laptop just updated Windows 10 and since then when I go to print from Photoshop Elements 14 I get the pop up and select my pinter but then get an error message saying "can not find product"

I'm not very tech savvy and just use elements for basic stuff. I had a similar issue the last update but managed to fix that, struggling here. Any help appreciated, Thanks.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 28, 2017

    When I have had a problem caused by a Windows update, I removed and reinstalled the printer driver

    Search Microsoft - Official Home Page for all Windows help

    A
    andreww39889270Author
    Participant
    November 28, 2017

    Thanks for the reply. I can still print on any other program, it's only Photoshop Elements that doesn't work so thought I'd post it here.

    EDIT: Just to add, I've 4 different printers, and all of them work fine printing from other programs, but none of them are working with Photoshop Elements.

    rahulj78388123
    Adobe Employee
    rahulj78388123
    Adobe Employee
    January 15, 2018

    Hi andreww39889270,

    Sorry for the inconvenience.

    Seems like the printer preferences got corrupted. Please try out the following solution:

    1. Immediately after clicking the Editor/Organizer button. click "CNTRL+SHIFT+ALT"

    2. Click "Yes" to clear all your print preferences.

    3. Select the printer from Printer list

    4. Go to Print Settings(Change Settings)-> Advanced Settings.

    5. Restore the "default" print settings.

    6. Close the Editor.

    7. Double click the application to launch the welcome screen

    This will resolve your issue.

    Again, if you still face the same issue. Please try out print with other applications and let us know.

    Your feedback is really appreciated.

    Thanks,

    Rahul

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