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file already exists but not found

Participant ,
Dec 11, 2023 Dec 11, 2023

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I tried ingesting a file named IMG_2197.MOV, and got the message '...already present in the catalog'.  I do a Find By Filename IMG_2197.MOV and nothing is found.  I then tried to Optomize the Catalog and it crashes.  I presume the catalog is corrupt but see no way forward given the optomize crashes.  Any ideas greatly appreciated.      crash.pngcantFind.pngstuck.png

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Bug , Crash or freeze , Import and export , Mac , Organizer , Problem or error

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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What MacOS are you using? Sonoma does not play nicely with prior versions of Elements.  I know nothing about Macs, so can't even give you a guess whether this is a related problem.  You can try contacting Adobe Support and see if they can help you fix the catalog.  Do you have a recent backup you could use?

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Participant ,
Dec 11, 2023 Dec 11, 2023

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I'm using the latest Sonoma.  My backups have also crashed since upgrading to a Mac with their new M2 chip.  I wonder if PE2024 has addressed these bugs.  

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Community Expert ,
Dec 11, 2023 Dec 11, 2023

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You can download a free trial of Elements 2024 to see if it fixes the problem.

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Participant ,
Dec 11, 2023 Dec 11, 2023

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thanks!  I'll give it  try.

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