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MikeB49
Participant
Oct 15, 2025 1:48 PM UTC
Answered

File extension problem when processing multiple files in Elements 2026

In Elements 2026, using Process multiple files from the File menu and specifying rename files and convert files to jpg, I get the error message "You must specify an extension for the output file(s).

 

The only way to get round this is to specify Extension in the 2nd box of the Rename section but if I do that then the other options in the 2nd box can't be used. So, for example, I can't rename my output files to "MyNewName + 1 digit serial number".

 

I also have Elements 2020 and there isn't this issue because the output file extension is derived from the "Convert Files to" field.

    Medha_Sharma
    Medha_SharmaCorrect answer
    Adobe Employee
    Nov 20, 2025 4:20 AM UTC

    Hi everyone,

     

    This issue has been resolved in the latest update of Adobe Photoshop Elements 2026. We appreciate your patience during this time.

     

    Regards,

    Medha

    View reply

    13 replies

    alank3470388
    alank3470388
    Known Participant
    Jul 19, 2026 10:19 AM UTC

    Thanks Glenn, I’ll try that.

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    alank3470388
    alank3470388
    Known Participant
    Jul 17, 2026 8:51 PM UTC

    Hi, what is the latest update of PSE 26 that you mention? I have:

     Adobe Photoshop Elements Version: 26.2 (20251121.PSE.e62dc8f8)  x64
    Operating System: Windows 11 64-bit
    Version: 11 or greater 10.0.26200.8875

    I’m on a three year account. Can I uninstall my current PSE 26 and reload a fixed update? My problem was highlighted earlier this evening.

    Thanks,

    alank3470388

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    Glenn 8675309
    Glenn 8675309
    Legend
    Jul 17, 2026 9:20 PM UTC

    Just download it from your adobe account-- it is version 26.3.1

    LOG OUT OF THE EDITOR FIRST, THEN REDOWNLOAD FROM YOUR ADOBE ACCOUNT. 

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    alank3470388
    alank3470388
    Known Participant
    Jul 17, 2026 7:57 PM UTC

    I’m on PSE 26 and still having problems with processing multiple files. It used to work okay in previous editions. Normally in the photo folder I’m working with, I would include another folder called ‘small’. I used to process  the original larger .jpeg photos and ask PSE to send the smaller files to that (small) folder. This then left me with the original larger files and in the ‘small’ folder, reduced photo sizes for use in various occasions that would suit smaller files. This cannot be done in my current PSE. How can I upgrade to a PSE that has been fixed? I have copied below, the details of my current PSE.

    Adobe Photoshop Elements Version: 26.2 (20251121.PSE.e62dc8f8)  x64
    Operating System: Windows 11 64-bit
    Version: 11 or greater 10.0.26200.8875
     

    Thanks for any help you can offer,

     

    Alan

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    Medha_Sharma
    Adobe Employee
    Medha_SharmaCorrect answer
    Adobe Employee
    Nov 20, 2025 4:20 AM UTC

    Hi everyone,

     

    This issue has been resolved in the latest update of Adobe Photoshop Elements 2026. We appreciate your patience during this time.

     

    Regards,

    Medha

    Translate
      MikeB49Author
      Participant
      Nov 17, 2025 7:06 PM UTC

      I have updated Elements 26 to 26.1 and the problem appears to have been fixed. Interestingly, the upgrade wasn't straightforward! After accepting the update prompt displayed within Elements the program wouldn't start up. I see there are a couple of reports of this in this forum. I decided to uninstall Elements and Organiser and re-install from the Adobe website. Everthing now appears OK.

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      CHughes612
      Participant
      Nov 8, 2025 11:42 PM UTC

      Figured out a work around.  In the processing multiple window, I selected Document Name then the second drop down I selected just the word extension and it worked. It is ad an additional number to the file name but all processed to jpg successfully. 

       

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      MikeB49Author
      Participant
      Nov 9, 2025 12:07 AM UTC

      Yes, that works, but it's just the same result as if you untick the Rename Files option.

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      Medha_Sharma
      Adobe Employee
      Medha_Sharma
      Adobe Employee
      Oct 16, 2025 5:21 AM UTC

      Hi @MikeB49,

       

      We're investigating this issue.

       

      Regards,

      Medha

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        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        Oct 15, 2025 10:59 PM UTC

        As far as i can tell this issue is only on the Windows side with PSE 26.

         

        Tested several Mac installs of PSE 26 and no such error occurs.

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          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          Oct 15, 2025 5:52 PM UTC

          I have confirmed your observation.  I shall report it as a bug to Adobe.

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            C30578812llri
            Participant
            Oct 29, 2025 5:21 PM UTC

            Happening here. Unchecked the Windows compatibility box (leaving the default Mac and also Unix checked) and it worked. Dislike the hypens between words needed to name for Unix so re-opened all the PSD's, left Windows and Unix unchecked; also worked. Thanks.

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            MikeB49Author
            Participant
            Oct 29, 2025 6:59 PM UTC

            The Windows compatibility box on my Windows laptop can't be unchecked, so I guess it's a case of waiting for a fix from Adobe.

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