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joc72770208
joc72770208
Known Participant
October 13, 2020
Answered

gifting an upgrade to PSE15

  • October 13, 2020
  • 2 replies
  • 389 views

I would like to ask for an upgrade to my PSE15 for Christmas.  (MUST have 2021!) Is it possible for someone without an account to be able to do this?

This topic has been closed for replies.
Correct answer Greg_S.

Adobe currently provides a discount for prior users of the program.  I just tried to go through the process to purchase an upgrade discounted version, and it looks like you need to associate the purchase with an Adobe account.  It is possible to put in any email address.  But I think the serial number will be associated with that address.   I'm sure this can be changed when you install the program, but it may require some assistance from Adobe support to straighten it out.  And as I think about it, the upgrade version may use your existing serial number.  If that is the case, you will need to enter your registered Adobe account information.

 

So, I suggest chatting with Adobe sales by clicking on the blue Contact Us button under the Support Menu at Adobe.com.  This will open an option to chat with a Sales Person who should be able to answer your question better than I have done.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
October 13, 2020

Adobe currently provides a discount for prior users of the program.  I just tried to go through the process to purchase an upgrade discounted version, and it looks like you need to associate the purchase with an Adobe account.  It is possible to put in any email address.  But I think the serial number will be associated with that address.   I'm sure this can be changed when you install the program, but it may require some assistance from Adobe support to straighten it out.  And as I think about it, the upgrade version may use your existing serial number.  If that is the case, you will need to enter your registered Adobe account information.

 

So, I suggest chatting with Adobe sales by clicking on the blue Contact Us button under the Support Menu at Adobe.com.  This will open an option to chat with a Sales Person who should be able to answer your question better than I have done.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 13, 2020

    You may also want to tell Santa that retailers generally have sales on the program during the holiday season.

      hatstead
      hatstead
      Inspiring
      October 13, 2020

      The "upgrade" is the purchase of the new release of the software. You can purchase it on-line or in the big box stores. Amazon has it. 

      The new version will not overwrite your PSEv.15. Both are independent of each other and can reside on the same computer.

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