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Participant
September 5, 2023
Answered

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows.

  • September 5, 2023
  • 2 replies
  • 207 views

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows. Now I have just bought a mac and although I downloaded them in Mac versions,the registration numbers dont work in it. How do I fix this pleasse.  Peter

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Correct answer Greg_S.

Some sales of the program are OS specific. In other words, if you purchased a Windows version, you cannot use it on a Mac. This is a user-to-user forum. So there is nothing we can do to help you other than suggest that you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
September 5, 2023

Some sales of the program are OS specific. In other words, if you purchased a Windows version, you cannot use it on a Mac. This is a user-to-user forum. So there is nothing we can do to help you other than suggest that you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

ivideou3Author
Participant
September 13, 2023

Thanks Greg.

ivideou3Author
Participant
September 5, 2023

Hello, Please help. I purchased Elements both photoshop and premier last year and specified windows. Now I have just bought a mac and although I downloaded them in Mac versions,the registration numbers dont work in it. How do I fix this pleasse.  Peter