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bens22
Participant
December 17, 2018
Question

HELP: Elements 2019 won't update to Camera Raw 11.1

  • December 17, 2018
  • 1 reply
  • 1453 views

I just downloaded Elements 2019 onto a new Macbook Pro and it came with Camera Raw 10.4, but the most recent version is 11.1. The updates option under the help menu is greyed-out and I have even tried to manually download and install CameraRaw 11.1.  I have a Nikon D3500 and that camera was not supported until the 11.1 update, therefore I cannot open any of the raw files I shot on my new camera. I am trying to put together holiday books for my family and need to post-process. PLEASE HELP!

    This topic has been closed for replies.

    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    December 17, 2018

    Unfortunately, only adobe knows when or if pse 2019 will ever be updated past camera raw 10.4.

    In the meantime you can use the adobe dng converter 11.1 to conveerter your D3500 nefs to dng copies

    which should then open in pse 2019.

    mac

    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 11.1

    windows

    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 11.1

    MichelBParis
    MichelBParis
    Legend
    December 18, 2018

    Just updated this morning to ACR 11.1

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 21, 2019

    I dont have the blue bell, it seems my PSE19 is update but it is not.

    On Fri, Jan 18, 2019 at 3:15 PM Medha_Sharma <forums_noreply@adobe.com>


    Can you please navigate to Help > Updates... and confirm if the option is enabled. If so, then please click on it to update to ACR 11.1.

    Thanks,

    Medha

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