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Boglet
Participant
October 31, 2017
Answered

Help needed after windows update

  • October 31, 2017
  • 1 reply
  • 357 views

Hello

I am struggling with PSE9. I started this morning with the well documented issue regarding loss of text on the pulldown menus - this I solved with help from a forum post about a registry entry regarding the system fonts.

However I now have a problem with the display of images - no matter what format of image file I open with PSE9, it appears "posterised", in other words it looks as if the number of colours has been reduced, resulting in colour banding and false colourisation.

I believe this is an issue with the latest "creators update" for windows 10 and as such is not Adobe's fault, however I would like to ask if there is a way around this problem. My windows version is "1703 - build 15063.674". My copy of PSE9 is the bundle for Photoshop and Premiere Elements 9, paid for and properly registered with Adobe.

I have tried resetting user options (ctrl+alt+shift when starting the editor) but this made no difference. I have also tried recalibrating my display and instaling the latest drivers - nothing seems to work.

I have spent hours looking through these forums and cannot seem to find a match for this specific problem - if there is, then I have missed it and I apologise for duplication.

Thanks in advance,

Steve

This topic has been closed for replies.
Correct answer Boglet

Fixed it myself - I set the compatibility to reduced colour mode, 16 bit colour. now the images look fine.

The original problem with posterisation of the images only related to the application. If an images was altered then saved and opened in a different application, the image looked correct. I figured this was an issue of incompatibility with Win 10 for the display only, not for the files content.

the workaround fixes the display problem but does not affect the file content.

1 reply

hatstead
hatstead
Inspiring
October 31, 2017

Steve,

The older versions of PSE frequently don't work properly on WIN10 after the forced update.

Suggest that you download the free 30-day fully functional trial of PSE2018. If this functions satisfactorily on your machine, you may purchase the license subsequently. I think that this option should facilitate your decision.

Download Photoshop Elements free trial | Adobe Photoshop Elements

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BogletAuthor
Participant
October 31, 2017

unfortunately due to circumstances fund are not available, I was hoping that there might be a workaround to keep my existing version working

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BogletAuthorCorrect answer
Participant
November 1, 2017

Fixed it myself - I set the compatibility to reduced colour mode, 16 bit colour. now the images look fine.

The original problem with posterisation of the images only related to the application. If an images was altered then saved and opened in a different application, the image looked correct. I figured this was an issue of incompatibility with Win 10 for the display only, not for the files content.

the workaround fixes the display problem but does not affect the file content.

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