How can I use my license key for Elements 13 on new PC?

Question

Hello there,

I want to use PSE 13 on my newly installed PC but get the error message that it is already installed on the maximum number of PCs. After googling around I figured, I have to go to the old PC and go into PSE13 *Editor* and there into HELP and *SIGN OUT*. I did all that. I also made sure, that I was signed into my Adobe account when doing so. I also made sure that I have Internet connection (how else would I sign in?).

It did not help. After signing out I shut down that PC (it's actually two boot disks I have, the old one of the PC that died on my 3 weeks ago, and the newly installed Windows on another boot disk, and I can switch via BIOS which one to boot. I only want to do this until I have installed all my programs into the new installation and migrated all the settings and stuff). So after signing out and shutting down the PC booted up the new installation, signed into adobe, startet PSE 13 and it still tells me I can't use that key because I am using it already on the max num of PCs. I thought I did something wrong and went back to the old installation did all the sign in stuff again, signed PSE out again and then even thought I have to sign out of the Adobe account, too. Booted again into the new installation and it's just the same.

Plus, I can't figure out how to contact some human being of Adobe Support via Chat or Mail.

Help, please?

regards, Jürgen.

hatstead · Accepted Answer

If you can't reach them via chat, here are phone numbers:Reach us by phone (adobe.com)

Greg_S. · Answer

@Jürgen Haug, I don't think your experience is particularly weird, and I may have a possible explanation. As you will see from the telephone list that @hatstead has given you, Elements support hours are limited. So, I suppose that even the chat support may go dark during certain hours of the day (and in certain regions of the world). There is a link to the chat support at the top of hatstead's telephone list, and I would be curious to know if you get a different result if you click it. I am also curious whether you get a different result if you were to change the region of the Adobe.com website you are using. You can change the language/region at the bottom of each web page. This probably will not alter anything as I am guessing that the availability of the chat support depends on the region of your IP address.

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