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claus2015
claus2015
Participating Frequently
March 11, 2020
Answered

How do I get the serialnumber?

  • March 11, 2020
  • 3 replies
  • 2565 views

hello guys

 

I bought PS elements online and got a key. On the computer, adobe is asking for a serialnumber. How do I get this serialnumber?

 

thanks for your help.

claus

 

customer support is below zero. arrogant guy on the line ... 

    This topic has been closed for replies.
    Correct answer 99jon

    thanks jon, that's exactly what I mean. 

    you cannot move an inch without the serialnumber ... but they can't even tell you where to find or how to get it... and the reaction of the customer service and this forum shows, that there is a serious problem with this process. otherwise there wouldn't be scammers around ... not big enough to fail ... 


    Serial numbers for PSE start 1057 (24 digits, all numbers, no letters) and are usually found on the disk wrapper inside the box or for downloads, within an email or may be found under your purchase history within your Adobe account.

     

    If you have a redemption code (letters & numbers) sign-in at this link to convert it into a serial number.

    https://redeem.licenses.adobe.com/getserial

    3 replies

    P
    Phinny
    Legend
    March 11, 2020

    https://helpx.adobe.com/download-install/kb/redemption-code-help.html

      S
      SJRiegel
      Legend
      March 11, 2020

      Check back with the company that sold you the software, and ask them where you should be getting the serial number.

        claus2015
        claus2015Author
        Participating Frequently
        March 11, 2020

        that's the product support I expect 😄 ... Sending customers back to the reseller 😄 ... 

        P
        Phinny
        Legend
        March 11, 2020

        When you buy an F-150, it's traditionally the dealers (reseller) responsibility to provide you with the keys and registration at the point of sale, not Ford Motor Corporation.  Support has nothing to do with that.

          T
          Test Screen Name
          Legend
          March 11, 2020

          What does it say the key is (don’t tell us the key!). Serial number? Redemption code? Product code? Also, is this the student/teacher product? And, where did you buy?

            claus2015
            claus2015Author
            Participating Frequently
            March 11, 2020

            thanks for your reply. it says "licence key" and further "key ref." ... 

            greets c.

            99jon
            99jon
            Legend
            March 11, 2020

            btw, I got a strange message from user 

            https://community.adobe.com/t5/user/viewprofilepage/user-id/17332800

             

            saying 

             

            Hi,

            You can Directly send Email to our Adobe Customer Care Team at Email Address:- Adobe.Help@outlook.com and they will help you via Email.

            Team Adobe

             

            what a mess with this company ... 😞 ... 


            Take care. That will be a scammer. Genuine Adobe messages would originate from adobe.com

            They would never use an Outlook address.

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