How not upgrade Premiere and Photoshop elements ?

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hello, I added recently Premiere Pro to my suscription, but as I'm totally new I bought an old (2019) perpetual Photoshop and Premiere Elements. But I cant use Premiere Elements, as soon as I click on Premiere from the organizer, an add window pops suggesting to upgrade to the actual version. As I bought this old version only for training, I dont want buy 130€ the upgrade.

Does somebody know how to avoid this window and how to continue with the 2019 version ?

Many thanks for your help,

Milos

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Crash or freeze , Feature request , How to , Problem or error

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correct answers 1 Correct answer

New Here , Dec 27, 2021 Dec 27, 2021

Hello,

Many thanks for your support, and sorry to be late, I didnt see where was my question. Meanwhile, I saw on the Adobe site that the bundle I bought had correctly registered the two parts of Adobe Éléments. As Adobe allows me to download again the programs, I did it and the program runs well. It seems that the bundle failed when trying to install Première, but fortunately thé Adobe site has all I need for a réinstallation.

Many thanks again for your help, sincerely yours

Milos

 

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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When and where did  you buy 2019?

Do you have a serial number for Photoshop Elements as well?

What operating system?

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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Have you installed and activated the Premiere Elements 2019 program?  Can you get to Premiere Elements from the Welcome Screen?

 

Snap_2021.12.13_13h29m50s_001.png

 

Please give us a screenshot of the message you are getting.

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LEGEND ,
Dec 14, 2021 Dec 14, 2021

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My guess is that you are on a Mac running Catalina, Big Sur or Monterey. These were DESIGNED to block all old apps. So, you have to upgrade all of them, whatever the purpose.

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Adobe Employee ,
Dec 17, 2021 Dec 17, 2021

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Hi,

 

Could you please share a screenshor or recording of the steps that you perform and the dialog that you get when you try to launch Premiere Elements?

 

Regards

Vipin

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New Here ,
Dec 27, 2021 Dec 27, 2021

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Hello,

Many thanks for your support, and sorry to be late, I didnt see where was my question. Meanwhile, I saw on the Adobe site that the bundle I bought had correctly registered the two parts of Adobe Éléments. As Adobe allows me to download again the programs, I did it and the program runs well. It seems that the bundle failed when trying to install Première, but fortunately thé Adobe site has all I need for a réinstallation.

Many thanks again for your help, sincerely yours

Milos

 

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